Award-winning customer service is a big reason for Sierra’s solid reputation and long-time customer loyalty.
Our technical staff:
Is highly certified and skilled, and among the highest paid in the industry
Has an average of 10 years of experience
Our technicians are factory certified to support Xerox, Kyocera and KIP
Is factory-certified and receives extensive manufacturer training on new products and models
Has extremely low turnover, resulting in long-term satisfied technicians who know you and know their stuff
The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, our average response time is less than 4 hours.
Sierra Office Solutions also offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity, and satisfaction.