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SALES & CUSTOMER CARE 1.775.828.2679

Customer Care

Award-winning customer service is a big reason for Sierra’s solid reputation and long-time customer loyalty.

Our technical staff:

  • Is highly certified and skilled, and among the highest paid in the industry
  • Has an average of 10 years of experience
  • Our technicians are factory certified to support Xerox, Kyocera and KIP
  • Is factory-certified and receives extensive manufacturer training on new products and models
  • Has extremely low turnover, resulting in long-term satisfied technicians who know you and know their stuff

The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, our average response time is less than 4 hours.

Sierra Office Solutions also offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity, and satisfaction.